LGU Link Deck

LGU

LGU Link

Serbisyo ng bayan, nasa kamay mo.
Citizen services for Philippine local government units.

Resident app · Staff dashboard · Payments · 2026

Payments byDigiCash Global

Magandang umaga, Maria

Signal No. 2. Evacuation centers open.

+ Report a concern

Pothole, Mabini St.In progress

Medical aidCredited

Streetlight, PlazaResolved

The problem

Frontline service still runs on queues, hotlines and paper.

Concerns get lost

Reports arrive by Facebook message, hotline and walk-in. Nobody can see which office owns them or whether they were fixed.

Assistance is slow to prove

Medical and burial aid is paid out, then chased for receipts. Liquidation for audit takes weeks of paperwork.

Outages stop the counter

When national systems are down, offices that depend on them can't serve residents at all.

Mayors fly blind

There's no single view of response times, overdue work or where the money went.

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Where it fits

It complements eGovPH and eLGU. It doesn't replace them.

	eGovPH · eLGU	LGU Link
Business permits (BPLO)	eBPCO, for national reporting	Full one-stop shop: apply, pay, inspect, release
Cedula, civil registry	Handled here	Links out to eLGU
Resident concerns and service requests	Not covered	Reports, routing, deadlines, tracking
Social assistance and liquidation	Not covered	Case files, wallet payouts, automatic liquidation
Emergency alerts	Not covered	Push and SMS by barangay and purok
When national systems are down	Unavailable	OTP sign-in and a sync queue keep the counter open

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For residents

One app for the barangay and the municipal hall.

R1

Sign in and register

eGovPH or mobile OTP. Verified once by the barangay.

R2

Report a concern

Photo, map pin, category. Works with no signal and sends itself later.

R3

Track and rate

See who has it and when it's due. Confirm the fix and rate it.

R4

Get assistance

Medical, burial, educational and calamity aid, paid to a PusoPay Ayuda Wallet.

R5

Bulletin and alerts

Local news, plus emergency alerts by push and SMS.

R6 · R7

Business permits and fees

Apply, renew, book inspections and download permits. Pay by QR Ph.

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For the LGU

Every office sees its own work. The Mayor sees all of it.

S1

Registry

Verify sign-ups, encode walk-ins, export the RBI.

S2

Office queue

Routed by category, sorted by deadline, escalated when late.

S3

Map

Open requests and heat maps by barangay.

S4

Payouts

Maker-checker release with name matching.

S5

Liquidation

Unspent balances by age, with an audit-ready export.

S6

Alerts

Write once, target barangays, preview the SMS.

S7

Executive KPIs

On-time rate, satisfaction, money moved.

S8

Sync and outages

Queue status and reconciliation after outages.

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Journey · service request

A pothole, from report to fixed.

ResidentReports itPhoto, pin and category. Saved offline if there's no signal.

LGU LinkChecks for duplicatesSimilar reports within 50 m are grouped into one case.

LGU LinkRoutes itTo the Engineering Office, with a 5-working-day deadline.

OfficeWorks itAssigns a crew and posts updates residents can read.

LGU LinkEscalates if lateTo the department head, then the Mayor's Office.

ResidentConfirms and ratesThe rating feeds the office's scorecard.

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PusoPay Ayuda Wallet byDigiCash Global

Journey · medical assistance

Aid that liquidates itself.

Approved assistance goes to the resident's PusoPay Ayuda Wallet. Every hospital or pharmacy spend comes back to LGU Link and attaches to the case, so MSWDO no longer chases receipts.

MSWDOApprovesSends a credit instruction with the case number, wallet ID and amount.

ResidentWallet linked onceTied to the verified profile. Only MSWDO can change it.

PusoPayCreditsIts transfer reference is stored on the case.

PusoPayReports spendsMerchant, amount and date arrive by webhook.

LGU LinkLiquidatesWhen spending matches the approved amount. Receipts cover cash.

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Payments

Public money, with controls an auditor will recognize.

Payouts and fee collection

DigiCash Global

Payouts through DigiCash Global banking APIs on InstaPay and PESONet
Fee collection by QR Ph
Assistance credits to the PusoPay Ayuda Wallet
Each provider sits behind an adapter, so a provider can be swapped

Controls

Maker-checker: the person who prepares a batch can't release it
Name match: partial matches are held for review
Sent once: every payout is keyed on its case number, so a retry can't pay twice
Timeouts are "unknown": checked with the provider before any retry
Daily reconciliation against provider statements

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Resilience

The counter stays open when national systems go down.

OTP

Sign-in fallback

If eGovPH sign-in fails its health check, residents sign in with a mobile OTP. Records sync later.

Queue

Durable sync

Everything bound for eGovPH and eLGU waits in a queue that is never dropped, with a reconciliation report after each outage.

Offline

Offline-first app

Reports and walk-in encodings save on the device. Photos are compressed under 300 KB for weak signal.

All national integrations go through one sync adapter. DICT is choosing a new eGov vendor, and when the interfaces change, only that adapter changes.

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Technology

Proven, type-safe and built to run in containers.

Mobile appReact Native + ExpoTypeScript. One codebase for Android and iOS, with over-the-air updates.

BackendLaravelVersioned API, routing, business rules, sync adapter and payment adapters.

InfrastructureKubernetes + DockerContainerized services on DigitalOcean.

Web portalsReact + TypeScriptStaff dashboard and admin portals, component-driven.

DatabasePostgreSQL + PostGISCase files, registry and audit trail. PostGIS for maps and barangay boundaries.

PaymentsPusoPay · DigiCash GlobalAyuda Wallet credits; InstaPay, PESONet and QR Ph through a versioned API.

FCM push + local SMS gatewayOpenStreetMap + LeafletMetabase reportingS3-compatible storage

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Rollout

Start with one municipality and two modules.

Phase 1 · Pilot

Registry and service requests

Resident sign-in, verification, walk-ins
Report, route, track, rate
Office queues and map

Moves on when offices work from the queue, not the logbook.

Phase 2

Assistance and payments

Medical, burial, educational, calamity aid
PusoPay Ayuda Wallet and liquidation
DigiCash Global payouts and QR Ph fees

Moves on after a clean month of daily reconciliation.

Phase 3

Alerts and insight

E-bulletin and emergency SMS
Executive KPIs and Metabase reports
Optional tourism module

Then replicate to the next LGUs.

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What we need to start

Five answers unlock the build.

Q1

eGovPH SSO and eLGU specsAnd whether they change with the new vendor.

Q2

DigiCash Global API accessSandbox credentials and the payout and QR Ph APIs.

Q3

PusoPay Ayuda Wallet APIsCredit, wallet linking, webhooks and sandbox. Is spending limited to accredited merchants?

Q4

First-release offices and categoriesWhich offices go live first, and is tourism in?

Q5

Hosting and data residencyDigitalOcean or hosting in the Philippines.

Next step

Name a pilot municipality and its first offices. We'll walk your team through the screens and agree on the pilot scope.

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LGU Link · presentation